The evolution of AI and AIOps today is being driven by five key trends which, while each important on their own, are much more striking when taken together. As a collective it forces a concentration on the kinetic aspects of AI. Let me outline the five biggest trends affecting AI and AIOps today, and explain why IT organizations should track their development and their implications. The first trend is widely recognised: DevOps has made a continuously evolving IT environment a reality. IT has always evolved rapidly, a constant feature of the industry. But now, with DevOps adopted in many organizations, we're going to another level.

Today, customers desire instant access and first-contact resolution to their needs. This need for immediacy is impacting the traditional customer support model. If you've just purchased a new Smart TV, you want to take it out of the box, plug it in, and start enjoying your favorite programs, right? But what happens if it just won't connect to your Wi-Fi? The last thing you want to do is sit on the phone for upwards of 30 minutes waiting to speak to a representative.